商務(wù)英語(yǔ)：工作中使用IT技術(shù)
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Hello and welcome to another episode of 6 Minute English with me Feifei.
大家好，歡迎來(lái)到新一期的BBC6分鐘英語(yǔ)，我是Feifei。
And me Neil.
我是Neil。
How are you Neil and what have you been up to?
Neil你好，你最近怎么樣?
I’m annoyed – I was doing all this work on the script for this programme on my smartphone and it crashed!Because it’s my phone, I can’t get IT support at work to sort it out for me.
我很懊惱--我的智能手機(jī)崩潰了，這個(gè)節(jié)目我做的所有腳本都是用它做的!由于是我自己的手機(jī)，我不能找IT技術(shù)支持來(lái)解決。
Serves you right for using your own device.
活該你使用自己的設(shè)備。
Yeah, I’m not alone though!A survey by a business technology company called Avenade has found that 88% of executives said employees were using their own personal computing technologies for business purposes.
嗯，但我并不是個(gè)例!一家叫做Avenade的技術(shù)公司調(diào)查發(fā)現(xiàn)88%的高管表示，員工使用自己的個(gè)人電腦進(jìn)行辦公。
So you’re saying lots of people are using their own smartphones and laptops instead of the company computers?
你的意思是說(shuō)很多人用自己的智能電話(huà)和筆記本電腦工作而不是單位電腦?
Yes, more or less: either instead of company technology, or as well as the company technology, and in the name of further research I went out and did my own very unscientific survey.
差不多吧：或者代替公司現(xiàn)有的技術(shù)，或者好好利用公司的技術(shù)，在進(jìn)一步的研究中，名義上我出局了，并且我做的調(diào)查時(shí)非常不科學(xué)的。
When we have a problem with our laptops, we would normally call IT support really. So we can call them at any time but they don’t always sort out the problems, so that in a way creates a problem, especially when we try to catch a deadline.
當(dāng)筆記本電腦出問(wèn)題時(shí)，我們通常會(huì)找IT支持幫忙。我們可以隨時(shí)給他們打電話(huà)，但是他們也不是都能解決問(wèn)題的，某種意義上說(shuō)也是增加了問(wèn)題，尤其是當(dāng)我們?cè)噲D趕上期限前(完成任務(wù))。
Sometimes I find it hard to speak with the IT department because it seems to me that they speak one language and the rest of us speak a different language. They use too many technical terms, I so sometimes find it very frustrating dealing with technology.
有時(shí)我發(fā)現(xiàn)同IT部門(mén)的人打交道很困難，因?yàn)榫臀襾?lái)看他們說(shuō)的是一種語(yǔ)言，剩下的人說(shuō)另外一種語(yǔ)言。他們(說(shuō)話(huà))使用太多的技術(shù)術(shù)語(yǔ)，所以有時(shí)候我覺(jué)得和他們交流令人沮喪。
I constantly come across problems with software update, such as Flash Player which is required to play video and audio, but you need to have the most updated version of Flash Player which we don’t always have, so that’s the problem. It can be very frustrating if you don’t have it, and then you ask for IT support, but sometimes they don’t know what you are talking about.
我時(shí)不時(shí)就會(huì)遇到軟件更新的問(wèn)題，像播放視頻和音頻的Flash Player ，你需要安裝最新版本，但是我們經(jīng)常沒(méi)有，這就是問(wèn)題。如果你沒(méi)有，這將會(huì)令你很沮喪，然后你去問(wèn)技術(shù)支持，但是有時(shí)他們不明白你在講什么。
So it’s not always easy to get everything up and running, even if it’s the office computer .
所以讓電腦啟動(dòng)并運(yùn)行是不容易的，即便是辦公室的電腦。
No, as I’m sure you know Feifei, there are always glitches, or problems, and that’s when you need to be able to talk to your company’s IT support –that’s information technology, to get things up and running again. But what should you say? Oh look, it’s Business Betty! Hi Betty, great to have you here as usual.
不，我知道你Feifei，機(jī)器總是會(huì)有小毛病或者問(wèn)題，所以你需要和你們公司的IT支持幫忙--那是信息技術(shù)，讓機(jī)器再次啟動(dòng)并運(yùn)行。但你會(huì)怎么說(shuō)呢?Oh，看，是Business Betty!你好Betty，非常高興像往常一樣在這里見(jiàn)到你。
Thank you Neil.
謝謝你Neil。
Love the hat!
大愛(ài)那頂帽子!
Thank you Neil! Always good to be here. Now, whatever device you’re using and wherever you are, when you have a technological problem you need to be able to explain what the problem is, and you need to be able to understand what the IT expert is saying to you. Let’s start with the problems. Maybe you can’t connect to the internet.
謝謝你Neil!總是高興到這里來(lái)�，F(xiàn)在,無(wú)論你使用的是什么設(shè)備,也無(wú)論你在哪里,當(dāng)你遇到技術(shù)問(wèn)題你能夠解釋清楚這個(gè)問(wèn)題是什么,并且你能夠明白IT專(zhuān)家跟你說(shuō)的是什么。讓我們從問(wèn)題開(kāi)始�；蛟S你的問(wèn)題是你不能聯(lián)網(wǎng)。
I can’t connect to the internet.
我不能聯(lián)網(wǎng)。
You can’t print anything.
你(的問(wèn)題是)不能打印。
I can’t print anything.
我不能打印。
Maybe you saved some files to your hard drive and they've disappeared, Feifei.
也許你將一些文件保存到你的硬盤(pán)上，但他們消失了，F(xiàn)eifei。
I saved some files to my hard drive and they have disappeared.
我將一些文件保存到硬盤(pán)上，但他們消失了。
So the IT support person might ask you a few questions. Has this happened before?
IT支持的人或許會(huì)問(wèn)你幾個(gè)問(wèn)題.以前遇到過(guò)這種情況嗎?
Has this happened before?
以前遇到過(guò)這種情況嗎?
What operating system are you running?
你正在運(yùn)行的.是什么系統(tǒng)?
What operating system are you running?
你正在運(yùn)行的是什么系統(tǒng)?
What version of the software are you using?
你使用的是哪個(gè)版本的軟件?
What version of the software are you using?
你使用的是哪個(gè)版本的軟件?
He or she might offer you some advice. For example: You need to install an update.
他(她)或許會(huì)給你一些建議。比如：你的軟件需要更新。
You need to install an update.
你需要更新你的軟件。
Try re-installing the programme.
試著重新安裝一下這個(gè)軟件。
Try re-installing the programme.
試著重新安裝一下這個(gè)軟件。
Or the problem might be more difficult to fix. For example, they might say your system needs a rebuild.
或者這個(gè)問(wèn)題要解決比較困難，比如，他們或許會(huì)建議重裝系統(tǒng)。
Your system needs a rebuild.
你的系統(tǒng)需要重裝一下。
Or maybe it can’t be fixed at all!
不然不可能解決好!
I’m afraid this can’t be fixed.
恐怕這樣不能解決問(wèn)題。
Hopefully it won’t ever be that bad! And, of course, they might give the advice most of us have heard at one time and which seems to work very well: give your computer a re-boot – turn it off and on again.
希望它永遠(yuǎn)不會(huì)那么糟糕 !當(dāng)然，他們可能會(huì)給一個(gè)建議，這個(gè)建議我們幾乎都聽(tīng)到過(guò)，但是很管用：重啟電腦--關(guān)閉再打開(kāi)它。
Give your computer a re-boot – turn it off and on again.
重啟一下你的電腦--關(guān)上再打開(kāi)它。
So, there you have everything you need to keep the technology in your life working well.
你有一切保持你工作良好的技術(shù)。
Brilliant Betty, thanks.
才華橫溢的Betty，謝謝你。
My pleasure. So if there’s nothing else, I'll be off. Bye for now.
別客氣。所以，如果沒(méi)有別的事，我走了。再見(jiàn)。
Bye Betty.
再見(jiàn)Betty。
That’s our Betty. She knows all about IT issues you know!
這就是我們認(rèn)識(shí)的Betty。她知道你知道的所有IT的事!
She is a legend… do you feel a technology role-play coming on?
她是一個(gè)傳奇...接下來(lái)你想進(jìn)行角色互換嗎?
Yeah, I’m the boss right?
好的，我當(dāng)Boss好吧?
There isn’t a boss in this one, but you can be the IT support worker if you like.
這次沒(méi)有老板，但是你可以做IT支持人員如果你喜歡。
OK, alright. So you have an IT problem and you’re asking me for help, right?
OK，好的。所以你是遇到IT問(wèn)題找我尋找?guī)椭�，是�?
Yes, are you ready?
是的，你準(zhǔn)備好了嗎?
I'm ready!
準(zhǔn)備好了!
Hello, IT support, can I help you?
你好，IT支持部，有什么我需要幫忙的?
Hello, yes, I’ve got a problem. I saved some files to my hard drive and they have just disappeared.
你好，是的我有一個(gè)問(wèn)題。我在硬盤(pán)上存儲(chǔ)了一些文件，但是現(xiàn)在他們都消失了、
Has this happened before?
之前遇到過(guò)這種情況嗎?
Yes, a couple of times.
有過(guò)一兩次。
Hmm. If it’s happened a couple of times, you might need to install an update.
Hmm。如果以前遇到過(guò)這種情況，你可能需要更新軟件。
And if that doesn’t work?
如果那樣不行呢?
Well, if that doesn’t work, your system needs a rebuild. Try installing the update, and let me know how it goes.
如果不行的話(huà)說(shuō)明你需要重裝系統(tǒng)。試著更新下，然后告訴我什么情況。
OK, thanks for your help.
好的，謝謝你的幫助。
You’re welcome.
不客氣。
And that’s the end of today’s role-play!
這就是今天角色互換的尾聲了!
How was it for you?
你感覺(jué)怎么樣?
It was great, Neil. You sounded like you actually knew what you were talking about!
非常棒，Neil。你就像你真的知道你說(shuō)的什么似的!
Well, that’s because I’m brilliant. You can call me anytime you have a problem Feifei.
呃，那是因?yàn)槲液苈斆�。Feifei你遇到問(wèn)題可以隨時(shí)給我打電話(huà)。
But you’re not really an IT expert, are you? You can’t even fix your own smartphone!
但你真的不是IT專(zhuān)家，不是嗎?你連你智能手機(jī)出的問(wèn)題都解決不了!
Ah, don’t joke Feifei, I’ve lost the whole of the series!
Ah，F(xiàn)eifei你不要開(kāi)我玩笑了，我所有的東西都沒(méi)了!
You are just going to have to write them again. Good luck to you for the next time you’re dealing with any IT issues.
你將得再?gòu)?fù)制一遍。祝你下次能夠解決好任何IT問(wèn)題。
Yes, it’s good luck from me too and goodbye from both of us. Join us again soon for another episode of 6 Minute English!
是的，祝福我吧，再見(jiàn)了。歡迎再次加入BBC6分鐘英語(yǔ)!
Bye!
再見(jiàn)!
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